Who designs your caps and patches?
We design all of our caps and patches from scratch and every detail has been perfected to give you a unique concept in headwear that we guarantee you would never have seen before.
What are the caps made out of?
Our caps are made using a wide range of materials, so depending on the collection, they might be made using cotton, or leather or wool, or a combination of materials.
What are the patches made out of?
Our patches are either embroidered (using cotton threads on a range of base materials ranging from cotton to denim, to leather and wool) or rubber (made from PVC)
I have seen other embroidered caps and patches online. How do yours differ from theirs?
Custom Crowns strives to offer something totally unique to our customers. We want to give you the power to choose how you wear you cap. By creating these caps and interchangeable patches, we allow you to express your creative style, over and over. #whatsyourstyle
How many patches can you fit on a cap?
Typically, we like to fit 2 patches on the front panel of our cap. If you wanted, you could easily fit 4 patches on the cap (using the peak too). It is totally up to you!
How often do you bring out new patches?
We aim to release new styles constantly throughout the year and are always on the look out for cool artist to collaborate wit hand innovative styles to produce for our beloved fans.
I purchased and item and now it is reduced in your sale
As a competitive online business we adjust our pricing in response to fashion trends, stock and demand from our customers. It is our general view not to refund the difference as with all retailers this is the nature of sale. It is ultimately very likely to happen with most of our products excluding continued pieces; as we move from one season to the next, however it is down to individual to run the risk of waiting for sales and promotions for their product to be sold out in the colour or size required. If the purchase was made within the last 14 working days please contact our customer care team who will be happy to advise you further.
Is what I see what I get?
All images, descriptions and prices are accurate and we aim to keep all information as accurate as possible, however, at times an error may occur.
If for some reason, an item is purchased at the incorrect price it will be put on hold, and the option of placing a new order with the correct price or cancelling your order outright will be given. In circumstances where we are unable to contact you, the order will be automatically cancelled.
We try to ensure that pictures of the items on the Website are as accurate as possible, but there are technical limitations and slight variations in colour and texture between the pictures and the items themselves must be expected.
How do I know if the cap I want is in stock?
Anything out of stock will display a label telling you so, you can also refine products on a listing page to only show items that are available.
Can you tell me if you're getting an item back in stock?
We do restock certain Caps and Patches on a regular basis but cannot guarantee all products will become available. The best way to be sure is to send us information on the product and we can let you know when we might expect more back in. Due to the large range of product we offer, we are confident however, that we will have something in stock to suit your requirements.
Do you have a catalogue of all your items available?
We release new styles constantly throughout the year and therefore do not have a printed catalogue available to customers. Customers who wish to be kept informed of new styles should subscribe to our Email Newsletter.
What types of payment do you take?
As well as PayPal, we accept Apple Pay (if using safari browser), Google Pay (if using chrome browser), Visa, Visa Electron, Mastercard and Switch/Maestro debit and credit cards. Look for these symbols on your card - if your card has one, then you can use it.
Is ordering through the website secure?
Yes, our website is available in HTTPS (Hypertext Transfer Protocol over Secure Socket Layer). This means you are buying from us via a secure connection. All payments processed are PCI compliant so you can buy with security and comfort.
Are my card details stored on your system?
No. For your added protection your card details are not stored on our system. You will need to enter your card details each time you purchase from us.
Can I ship my cap order to a different address?
Yes you can. You must still enter your billing address which will be authenticated when you place your order. If your delivery address is not in the same country as your billing address, you may find that the currency of your order changes to reflect that delivery country.
I tried to place an order and it was unsuccessful - why?
Make sure enter your card details correctly. We require the card number (the long number that runs through the middle of the card), the expiry date and the CVN (The Card Verification number - the last three digits on the reverse of the card). If you have a Switch/Maestro card, your card may also have a Card Issue Number and/or a Issue Date. If your card has these, you must enter them exactly as presented on the card.
Other reasons for an unsuccessful order might include: Card expired, Card not authorized by the issuing bank, Address not successfully verified etc. For security reasons we cannot disclose the exact reasons for an unsuccessful order
Please note that we use advanced fraud screening software to identify and stop fraudulent purchases. This is for your own protection. We work closely with the Police to prosecute criminal activity
How do I use a promotional code?
You’ll see the option to ‘Enter a Promo Code’ at the online checkout. To redeem the offer, just enter your code into the box. Make sure you do this before placing your order - promotion codes cannot be applied afterwards. T&C apply.
What is a Custom Crowns gift card?
The voucher is delivered to you via email immediately after purchase. It can be used instead of money at customcrowns.co.uk only. T&C apply. They are only valid to use online. Valid for 12 months from the date of purchase. And available for purchase in multiples of £5, £10, £25, £50, £100 and £250.
How much do you charge for shipping?
Please visit our shipping information page for full details of the delivery options we offer.